IDBS: Your Partner in Digital Transformation
We invest in the future
Our investment strategy for developing our products is centered around innovations that enable our customers to deliver scientific outcomes. Our 30 years of experience building software for scientists means we carefully think about what those innovations are, by constantly scanning the horizon and listening to the voices of our customers.
It’s the business problems our customers need solving that underpin our innovation decision. Then, we deliberately invest in talented people to bring that innovation to life, through our own teams and our partners. In fact, a whopping 40% of IDBS employees are directly responsible for product development, which leads the major market players.
We create innovative products to high industry standards
We release features quarterly based on strategic roadmap and emerging scientific trends.
Many of our customers work in a strict regulatory environment, and our software needs to be capable of matching that requirement. We are the only vendor to have successfully completed a SOC 2 audit, resulting in a type 2 audit report. So, you know you can rely on IDBS.
Scientific enablement without sacrificing adoption
We have designed our solutions to match our customers’ R&D needs: we provide offerings that work the way scientists work. This means scientists are empowered and enabled rather than struggling to adapt to a system not ready to support the modern lab.
This is a core value at IDBS for a reason – it’s what really sets us apart.
We value your thoughts and insight and have a dedicated Customer Success Management group comprised of the most industry-experienced team members you’ll find. They are ready to care for you as a part of our customer success program.
The focus of this group is to ensure that all customers are maximizing benefit from their investment in IDBS Products and Services.