Lonza Biologics is part of Swiss life science giant Lonza and, as a contract biologics development organization, it needs to stay extremely competitive. This is achieved by providing a consistently high quality service to their customers while keeping overheads as low as possible and optimizing the efficiency of working practices. A ‘right first time’ approach underpins all its activities.
Continuous business improvement is a central tenet to Lonza Biologics maintaining its position as one of the world’s top contract biologics development organizations.
Moving away from paper-based processes offered an ideal opportunity to affect the key drivers of their business – increasing both quality and efficiency and reducing overheads. By proactively moving to an electronic system, Lonza Biologics considered it could also improve its competiveness by enhancing real-time process insight and providing a foundation for knowledge management.
Collaborating closely with its customers is an essential element of Lonza Biologics’ business. It has to understand and navigate demanding multi-step-processes from early clinical development to full scale manufacturing in order to effectively serve its customers.
“We knew an electronic system could save us time, reduce errors and increase collaborations. We were also eager to anticipate our customers’ demands for quality, speed and cooperative working. Finding a solution provider that would understand our business and help to enrich our customers’ experience in working with us was also a top priority,” said Marc Smith, Project Team Leader of Knowledge Management Systems at Lonza.