Services & support

Setting you up for success requires the best team

Helping our customers improve the lives of patients

Here to help you succeed

At IDBS, we understand that our people are our most valuable asset, ensuring that you receive exceptional support and expertise throughout your journey.

From the first discussions to post-deployment, experienced scientific and technical teams collaborate closely with your team, to gain deep insights into your software and scientific requirements and ensure success continues after go-live.

IDBS customer support and services

Meet your services team

Solutions
Consulting

First contact

Your Account Manager will bring in Solutions Consulting to demonstrate the value IDBS products and solutions bring to your organization.

Professional
Services

Deployment

The Global Professional Services team provides scientific and technical expertise to deliver tailored solutions to your organization and address your business challenges.

Customer
Success

Post-deployment

Committed to your tangible success beyond deployment, our Customer Success Managers actively work to achieve measurable results and deliver outcomes to maximize your return on investment.

Customer
Support

Day-to-day operation

IDBS Customer Support is available to answer system queries and issues that may arise to keep your system running optimally day-to-day.

Success stories

Join our customers on the road to faster innovation

Insmed
Pierre Fabre
Sarepta
Nutricia
Lonza
Inventiva
Chugai
Apellis
3B Pharmaceuticals
Sutro Biopharma logo
Rohto Pharma Logo
Samsung Bioepis Logo
iOmx Therapeutics Logo
Koura Logo
Xbrane Logo
Nanite Bio Logo
Otsuka Logo
usv logo
Xenotech logo
aurion logo
godrej agrovet logo
arcellx logo
Crown biosciences
winfield logo
Baxter logo
FMC logo
Fujirebio logo
GSK logo
ICON Laboratory Services logo
PharmaEssentia logo pharma
RegenxBio logo
Rhyz Analytical Labs
Zymeworks logo
TEVA Pharmaceuticals logo
SARomics logo contract research organization CRO
Sun Pharma
core rx logo
IQVIA logo
Imugene logo
Kyotobiken
TAE Life Sciences
ImmunoCore
Genevant Sciences Corporation
Autolus Ltd
Ascend GCTx
Land O' Lakes
Novartis logo
Customer Logos 0080 Alvotech Logo 300x300
Customer Logos 0081 Vantive Logo 300x300

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