Professional Services

Speed up time to value and maximize efficiencies from your enterprise solutions

Professional services

Implementations that set you up for success

Our tailored implementation services ensure a smooth integration of IDBS software into your existing systems.
Our experts work closely with your team to understand your specific needs and deliver a seamless, customized solution.

Our core areas of expertise are in process analysis and mapping, and configuring solutions while leveraging scientific knowledge to fit your unique needs, constraints and objectives to optimize your work and deliver increased productivity.

Faster return on investment (ROI)$

Our technical expertise and defined processes and methodologies can speed up the configuration of your platform based on its capability and your unique needs.

Right-first-time configurationIcon Medal

Not all deployment services are the same – with intimate knowledge of our solutions, we get your configuration right the first time, every time, without custom coding.

Process understandingIcone Roue

Through decades of experience, we have the ability to understand your workflows, processes and business needs. A critical first step to configuring a solution that meets those needs.

Long-term partnerIcone User

Integrated access to our engineering and product teams lets us leverage product roadmap insights for new features and enhancements, improving our solutions’ utility over time.

How can Professional Services support you

process mapping

Process mapping

Spending time understanding your processes so that we can design optimized solutions

design and configuration

Design and configuration

Expertise in scientific workflow designs enables us to design and configure solutions fit for purpose

implementation

Implementation

Assisting customer’s transition from development to production environments for go-live

training and support

Training and support

Providing knowledge transfer, guidance and support through classroom-based training, bite-size videos or online self-driven learning to set your Administrators, Super Users and End Users up for success with the IDBS platform.

optimization

Optimization

Helping with the long-term utilization, adoption and optimization of the platform to ensure maximum ROI

qualification

Qualification

Providing commissioning and qualification support for our software solutions

Change management: A crucial
component of successful implementations

Deploying enterprise solutions requires a thoughtful approach to change management. In our experience, successful implementations do not just have a well-defined project plan and end after users have access. Instead, companies that have successfully implemented enterprise solutions recognize that they are in the midst of a significant change management exercise and adhere to key principles.

A successful implementation starts before the project plan is developed, with early communication to the organization about the proposed changes and new ways of working. It leverages stakeholders, business executives and an active user community to help promote and amplify the benefits of the proposed changes.

Our team has extensive experience in guiding organizations through this process, ensuring a smooth transition and maximizing the value of your enterprise solutions.

Discover more resources

Solutions
Consulting

First contact

Your Account Manager will bring in Solutions Consulting to demonstrate the value IDBS products and solutions bring to your organization.

Customer
Success

Post-deployment

Committed to your tangible success beyond deployment, our Customer Success Managers actively work to achieve measurable results and deliver outcomes to maximize your return on investment.

Customer
Support

Day-to-day operation

IDBS Customer Support is available to answer system queries and issues that may arise to keep your system running optimally day-to-day.

Success stories

Join our customers on the road to faster innovation

Insmed
Pierre Fabre
Sarepta
Nutricia
Lonza
Inventiva
Chugai
Apellis
3B Pharmaceuticals
Sutro Biopharma logo
Rohto Pharma Logo
Samsung Bioepis Logo
iOmx Therapeutics Logo
Koura Logo
Xbrane Logo
Nanite Bio Logo
Otsuka Logo
usv logo
Xenotech logo
aurion logo
godrej agrovet logo
arcellx logo
Crown biosciences
winfield logo
Baxter logo
FMC logo
Fujirebio logo
GSK logo
ICON Laboratory Services logo
PharmaEssentia logo pharma
RegenxBio logo
Rhyz Analytical Labs
Zymeworks logo
TEVA Pharmaceuticals logo
SARomics logo contract research organization CRO
Sun Pharma
core rx logo
IQVIA logo
Imugene logo
Kyotobiken
TAE Life Sciences
ImmunoCore
Genevant Sciences Corporation
Autolus Ltd
Ascend GCTx
Land O' Lakes
Novartis logo
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Customer Logos 0081 Vantive Logo 300x300

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