IDBS Polar Request brings lab work request management directly into the Polar platform – alongside experiment execution, structured workflows and compliance. It connects the demand for scientific work to the people, inventory and capacity needed to deliver it. From preclinical and stability studies to method development and process characterization activities to other contracted programs, team activities and laboratory operations are prioritized, scheduled, tracked and completed on time.
Request is not a layer on top of your lab systems. It lives inside the same GxP-managed environment where experiments are planned, executed, analyzed, shared and reviewed – bringing together what you need to do, what you need to do it with and what you actually did, so that requesting and tracking work stays connected to where work is actually done.
Raise requests directly from within Polar – without switching systems or re-entering data. When analysis is required, it is captured in a request that includes the details of the samples, the analysis required and any other information needed by the team fulfilling the work.
Assign work to the right people at the right time directly in Polar, with no separate ticketing tool or calendar overlay needed. Fulfillers complete jobs in the same system they receive the request in. Nothing leaves the platform.
Know how much work your lab is carrying, where it sits and whether delivery is on track – from live data, not a report generated yesterday. As Request scales across teams and locations, managing high volumes of work including scheduling, prioritization and capacity utilization becomes increasingly complex.
Whether work crosses departments, sites or organizational boundaries, Request acts as the single source of truth. Internal service teams and external partners, including CROs and CDMOs, can collaborate with role-based access. Inventory, instrument references, experimental records and files remain linked throughout.
Status, results and approvals flow back to the request automatically. Email notifications have been enhanced to provide clearer, more complete information about assigned and scheduled jobs – so teams stay informed without needing to log in to check details.
Most labs don’t lose time to bad science. They lose it to unclear priorities, overloaded teams and work sitting in someone’s inbox waiting to be noticed. A request form tells you what someone needs. It doesn’t tell you who can do it, when they can do it or whether the materials are ready to go.
Request changes that relationship. Work is visible across the team – not just to the person who raised it. Managers can see the queue, balance the load and catch bottlenecks before they become delays. Fulfillers know exactly what is expected, when and in what order. By bringing visibility, prioritization and coordination into a single workflow, Request helps streamline lab operations and keep work moving.
With Request sitting inside Polar, that visibility connects directly to inventory status, experiment timelines and team capacity to give the whole lab a shared picture of what is happening and what comes next.
The labs that move fastest are not the ones with the most resource – they are the ones with the clearest view of how to use it.
Lab work request management software enables biopharma labs to raise, schedule, prioritize and track scientific work from initial request to delivery – replacing manual handoffs, email chains and standalone ticketing tools with a connected, auditable process. Polar Request is IDBS’ lab work request management capability, built directly into the Polar platform alongside experiment execution and GxP compliance.
Polar Request is a lab work request management capability built directly into the IDBS Polar platform – alongside experiment execution, structured workflows and compliance. It connects the demand for scientific work to the people, materials, inventory and capacity needed to deliver it.
Unlike standalone ticketing tools, Polar Request is lab work request management built into the platform where science happens. It lives inside Polar – the same environment where experiments are planned, executed, analyzed, shared and reviewed – so requesting and tracking work stays connected to where work is actually done.
Requests can be raised directly from the Request UI, Launchpad, Inventory or Advance experiments and spreadsheets – with sample and method data carrying through automatically. There is no need to switch systems or re-enter data at any point in the process.
Polar Request supports the full range of biopharma lab work – from preclinical and stability studies to method development, process characterization activities and other contracted programs – ensuring laboratory operations are prioritized, scheduled, tracked and completed on time.
Inventory items can be associated with jobs directly – samples pulled from Inventory carry their details through automatically, with a bidirectional link maintained between the inventory record and the request. Key lifecycle parameters including status, location, quantity, owner and physical state are all manageable without leaving the request.
As Request scales across teams and locations, managing high volumes of work including scheduling, prioritization and capacity utilization becomes increasingly complex. Oversized jobs can be split across team members and low-volume jobs grouped together – scheduled, tracked and completed in one place, with full linkage to the original request maintained throughout.
Yes. Internal service teams and external partners including CROs and CDMOs can collaborate with role-based access, with inventory, instrument references, experimental records and files remaining linked throughout. External collaborators access only what they are permitted to see – no shared drives, no email attachments. Every interaction is logged in the audit trail.
Status updates, results and approvals flow back through the same connected platform automatically – so the person who raised the request can see progress without chasing. Email notifications provide clearer, more complete information about assigned and scheduled jobs, and work is visible across the team – giving managers the visibility to balance load and prevent delays.
Polar Request brings lab work request management to enterprise scale – giving every team the visibility and tools to manage high volumes of work without losing traceability or control. Because Request sits inside Polar, that visibility connects directly to inventory status, experiment timelines and team capacity – giving the whole biopharma lab a shared picture of what is happening and what comes next.
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