Global Help Desk & Support Services
The IDBS Global Help Desk is located in Guildford, UK. Our experienced, award-winning customer support team is ready to solve everything from simple usage queries to complex technical issues.
These experts include highly qualified analysts with backgrounds in life sciences as well as information technology. Whatever the query regarding your IDBS solution, they are ready to help.
Contact IDBS Support
Full access to all Customer Support resources can be found on the
IDBS Customer Support Portal.
North America +1 800 881 9953
Rest of World +44 1483 594 999
Hours of Operation - from Monday to Friday
08:00 – 01:00 GMT
09:00 – 02:00 CET
03:00 – 20:00 EST
00:00 – 17:00 PST
17:00 – 10:00 JST
Plus standard support hours through local partners.