Managed Services

Service as a partnership with non-stop support

Our team of application and business experts provides 24x7 non-stop support and business continuity for your IDBS enterprise platform.

We also believe that the conditions of any working partnership must be totally clear. Our services can be run either as an integral part of your support team or as a separate function with agreed SLAs management and metric reporting.

One to one customer service and support

A comprehensive set of services

Our comprehensive services include run services to manage any incident and root cause, or answer user queries.

We also deliver application administration including system configuration, user management and security as well as production environment platform monitoring services for database and server level operations.

In addition we maintain application and configuration versions across development, validation-QA and production environments.

Further services include the development and configuration of new workflows, changes to existing production workflows, design governance and best practise application, application upgrades and validation IQ-OQ, and end-user training services.

  • Receive security of 24x7 support and incident management
  • Run services to manage any incident or answer user queries for the IDBS enterprise production environment
  • Deploy application administration including system configuration, user management and security
  • Benefit from service management based on clear SLAs and metrics
  • Prepare for the future with upgrades, environment management and release management
  • Adapt quickly with development and configuration of new workflows and changes to existing production workflows