Putting User Experience at the Heart of R&D

It’s time to throw out the user manual. Today’s R&D software user expects simplicity while still being able to manage complex processes and scenarios

Paul Denny-Gouldson and Scott Weiss of IDBS present how trends in the field of research and development (R&D) and wider UX (user experience) considerations are causing a revolution in R&D informatics.

The feature and functions arms race of the 90s and 00s in the R&D informatics space has peaked. Nevertheless, its legacy is still felt because, as software providers raced to match their functionality with the ever-increasing complexity of R&D processes, UX and aesthetics were often an afterthought. Modern R&D presents further software user challenges as collaborative and service-oriented ways of working and externalization become the norm. The tension between user demands for simplicity & ease of use and the complex, specialized nature of R&D software is not easy to overcome.

Paul and Scott will highlight the business benefits of putting UX considerations front and center when implementing R&D software. As commercial technology becomes increasingly mobile, UX-centric and focused on intuitive use, they’ll explore how these trends and user expectations are having a knock-on effect on lab informatics. They’ll highlight how UX-oriented software can offer users simplicity and act as an enabler for effective and efficient R&D, without compromising on functionality.