Driving your success beyond implementation
At IDBS, our Customer Success team partners with Life Science organizations to transform software investments into measurable business outcomes. We guide you beyond implementation to achieve lasting value and strategic impact.
We believe that achieving tangible outcomes requires more than just software implementation – it demands a strategic partner focused on your business goals.
Our dedicated Customer Success team delivers:
Your success is measured by business outcomes and not technology. Our value realization framework focuses on:
Measuring and delivering value
Adopting excellence
Your dedicated customer success manager serves as:
We actively partner with you to:
Partner with IDBS’ Customer Success team to transform your
technology investment into lasting business value. Learn how we can
help you accelerate time-to-value and maximize ROI.
IDBS Polar helped deliver more efficient and effective lab data management across multiple development and analytical functions by supporting standardized, connected workflows and improved data integrity.
A collaboration that has enabled BioIVT to enhance efficiency and responsiveness to its biopharmaceutical clients.
Implementing IDBS’ ELN helped Crown Bioscience realize electronic experimental records, optimizing our business processes and helping them to be more standardized.
A flexible solution to save study reporting time has been achieved with a seamless integration with E-WorkBook and the customer’s LIMS.
IDBS Polar was chosen to help teams capture, structure and interrogate data from a single source of truth, making their collaboration more efficient.
Top 5 global CDMO implemented cloud-based IDBS PIMS for improved manufacturing data collection and information visibility for real-time decision-making.
IDBS cut cell line development reporting timelines by 50%. It supports hundreds of users globally at a biotechnology company focusing on biologic therapeutics.
Precision BioSciences deploys PIMS in support of its manufacturing operations by having one source of data truth and streamlined batch review and verification.
Leveraging multiple external partners, a leading clinical-stage biotechnology company manufactures AAV viral vectors as part of its proprietary gene delivery platform.
Novavax has more than a decade of experience contending with some of the world’s most devastating diseases, including seasonal influenza, RSV, Ebola, MERS, and SARS
Global biotech company committed to discovering and developing solutions for some of the most unmet medical needs with research that spans oncology, inflammation and autoimmunity
The customer excels at translating scientific research into clinically actionable test results.
A Top Ten CRO Deploys IDBS Polar for Faster Biopharma Development
Top Five Agricultural Company Speaks on E-WorkBook Collaboration Tool
Celyad Oncology chooses IDBS to facilitate its data management and support future R&D data needs. Key points: With increasing amounts of data, Celyad wanted to structure them and be able to search through them E-WorkBook enables Celyad to comply…
3B Pharmaceuticals has become a leading player in the discovery and development of innovative radiopharmaceutical cancer medicines and diagnostics. Building on its core expertise in peptide drug discovery 3BP has developed a broad product pipeline of which several programs…
A biotech company focused on kidney disease implemented E-WorkBook and has seen improved data sharing with its external partners.
A Danish biotech uses IDBS solutions to analyze results from its discovery activities, accelerating research into diseases such as cancer.
IDBS and the University of Cambridge join forces for cheminformatics tools; captures and leverages IP with IDBS E-WorkBook for chemistry Key points: The university’s chemistry department could not capture its data effectively, leading to unnecessary rework It needed a…
Celera accelerates genetic marker research with IDBS, helping identify coronary heart disease biomarkers. IDBS’ translational research informatics platform provides flexible, workflow driven integration, analysis and visualization, accelerating the scientific understanding of biomarker data.
Major European aerospace manufacturer, designing, developing and producing aircraft engines for both military and civilian use, chooses E-WorkBook enabled intuitive data management and for its business. Key points: The company was looking to move away from paper records and…
Chemical company ditches paper notebooks and uses IDBS solutions to boost collaboration, traceability and quality of data.
Justin Gazard, Global Pharmacology & ADME Business Partner for Research Business Technology at Pfizer, talks to us about how ActivityBase has helped the business assess their success better, improve internal communication and enabled them to efficiently internalize, analyze and share…
Global Biotech transformed its R&D process with E‑WorkBook. Data input, capture and search time slashed by 75%. Global Biotech is a pioneer global distributor for biological technologies. They distribute high-quality and precision products and technologies to neuroscience…
