We know your business relies on IDBS’ ability to provide a reliable, uninterrupted service. In light of recent developments surrounding COVID-19, we want to share with you the latest steps we are taking at IDBS to ensure service continuity for customers.
Your first business continuity update from IDBS can be found online here:
We have introduced a new series of measures, in addition to those outlined in the update above, with an increased focus on social distancing to both slow and reduce the spread of the virus.
- We have confirmed that our customer support team and cloud operations engineers are equipped to work from home and have the necessary access to our knowledge base, 3rdline engineers and cloud systems in order to provide support on customer tickets raised
- IDBS associates with the ability to undertake their job roles remotely have been advised to work from home
- Zoom, Skype and Microsoft Teams are being used internally to work with our customers to maintain productive collaboration, content sharing & GPS project work. Where appropriate, and with customer agreement, training is being switched to virtual environments
- A travel restriction policy for IDBS associates remains in place. Travel has been restricted to essential customer visits only where also permitted by customers and local Governments
As always, we remain committed to supporting your business with an unparalleled level of service and will continue to monitor the situation, providing you with updates appropriately and promptly.
Updates on IDBS systems and associate availability will be maintained on our website and through the IDBS Customer Support Community. If you have an issue or query with an IDBS product or service, please continue to contact IDBS Customer Support as your first point of contact and refer to the IDBS Community and website for further situational updates. These channels will be preserved as the main contact points for customers.
If you have any further questions, please don’t hesitate to contact the IDBS team using the contact details below.
General Manager, IDBS
IDBS Customer Support:
North America: 1 800 881 9953 (toll free)
Europe: +44 20 7660 1460
Email: IDBS: firstname.lastname@example.org
IDBS Support Community: https://idbs.force.com/idbs/s/
Quantrix Support Community: https://idbs.force.com/quantrix/s/