How can we help?

Let us know what your inquiry is about and we will put you in touch with the relevant department.

  • Sales
    inquiries
  • Book
    a demo
  • Customer
    support
  • General
    inquiries

Looking for the Customer Support portal?

Sales inquiries

Our dedicated sales team can provide you with comprehensive product and service information and guidance to ensure your software needs are met. This includes:

  • Assessment of the suitability of our solutions to your needs
  • Detailed product features and capabilities
  • Consultancy services available
  • Pricing options and customization possibilities
  • Support and training resources available after sales

A question about one of our products and services?

Customer support

The IDBS Customer Support team is here to assist you with queries about your software and cloud solution and the reporting of incidents or requests for change.

  • Support is delivered by a multi-region team staffed by support analysts trained to provide a rapid response
  • IDBS customer support hours of operation 24×5, continuous from 11:30 AEST on Monday through to 17:00 PST Friday

 

In the case of high priority incident, please call our Customer Support team on:
US +1 800 881 9953, EU +44 20 7660 1460.
For any other incidents or queries, please email us at support@idbs.com.

I have access to the Customer Support portal

To report an incident or raise a query, please visit our Customer Support Community portal.

Log in

I don’t have access to the Customer Support portal

If you do not have access, please fill in this form to raise your query.

Book a demo

Schedule a live demo tailored to your needs and get answers to your questions.

  • Discussion to assess how we can help
  • Live demonstration of our solutions, tailored to your requirements
  • Further exploration to refine your requirements

See our products in action

General inquiry

We’re here to assist with any general inquiries you may have such as:

  • Partnership inquiries
  • Feedback and suggestions
  • Any non-sales, non-technical or customer support inquiries about IDBS

Please address all your media inquiries to media@idbs.com

How can we help?

We have teams across the world ready to help

United Kingdom

Woking, UK

SPACE
68 Chertsey Road,
Woking,
Surrey
GU21 5BJ

contact@idbs.com

United States Of America

Boston, MA, USA

2 Seaport Lane
7th Floor
Boston, MA 02210

contact@idbs.com

Germany

Munich, Germany

01-106, Neuturmstrasse 5
Munich, BY, 80331
Germany

contact@idbs.com

France

Paris, France

Bureau 04-030, 33 Rue Lafayette,
75009 Paris
France

contact@idbs.com

Japan

Tokyo, Japan

contact@idbs.com

India

Bangalore, India

C/o BCIPL – Building 6A, Unit no 401 and 402, 501 and 502,
RMZ Ecoworld, Bellandur – Doddakannelli Rd
Bengaluru, Karnataka 560103

contact@idbs.com

South Korea

Seoul, South Korea

15F, Samsung building, 623 Teheran-ro

Gangnam-gu, Seoul, 06173,

South Korea

contact@idbs.com