How can we help?

Let us know what your inquiry is about and we will put you in touch with the relevant department.

  • Sales
  • Book
    a demo
  • Customer
  • General

Looking for the Customer Support portal?

Sales inquiries

Our dedicated sales team can provide you with comprehensive product and service information and guidance to ensure your software needs are met. This includes:

  • Assessment of the suitability of our solutions to your needs
  • Detailed product features and capabilities
  • Consultancy services available
  • Pricing options and customization possibilities
  • Support and training resources available after sales

A question about one of our products and services?

Customer support

The IDBS Customer Support team is here to assist you with queries about your software and cloud solution and the reporting of incidents or requests for change.

  • Support is delivered by a multi-region team staffed by support analysts trained to provide a rapid response
  • IDBS customer support hours of operation 24×5, continuous from 11:30 AEST on Monday through to 17:00 PST Friday


In the case of high priority incident, please call our Customer Support team on:
US +1 800 881 9953, EU +44 20 7660 1460.
For any other incidents or queries, please email us at

I have access to the Customer Support portal

To report an incident or raise a query, please visit our Customer Support Community portal.

Log in

I don’t have access to the Customer Support portal

If you do not have access, please fill in this form to raise your query.

Book a demo

Schedule a live demo tailored to your needs and get answers to your questions.

  • Discussion to assess how we can help
  • Live demonstration of our solutions, tailored to your requirements
  • Further exploration to refine your requirements

See our products in action

General inquiry

We’re here to assist with any general inquiries you may have such as:

  • Partnership inquiries
  • Feedback and suggestions
  • Any non-sales, non-technical or customer support inquiries about IDBS

Please address all your media inquiries to

How can we help?

We have teams across the world ready to help

Woking, UK

68 Chertsey Road,
GU21 5BJ

Boston, MA, USA

285 Summer Street
Fifth Floor
Boston, MA 02210

Munich, Germany

Neuturmstrasse 5
Munich, BY, 80331

Paris, France

05-013, 33 Rue Lafayette,
75009 Paris

Tokyo, Japan

Bangalore, India

C/o BCIPL – Building 6A, Unit no 401 and 402, 501 and 502,
RMZ Ecoworld, Bellandur – Doddakannelli Rd
Bengaluru, Karnataka 560103