IDBS Polar gives biopharma teams a single, GxP-compliant platform to capture, connect and act on scientific data — faster.

The latest release of Request introduces powerful new tools for fulfilment teams to redistribute work more effectively. Jobs that are too large for a single individual can now be split into smaller, assignable packages, while jobs too small to deliver cost-effectively can be grouped into sets — allowing multiple jobs to be fulfilled together in a single package of work, saving both time and resource on analysis.

This release is the culmination of a major development initiative delivered in partnership with one of our largest and most intensive users of Request. Their real‑world requirements helped shape the enhancements that address the genuine challenges of running Request at enterprise scale.

The latest release of the Request capability within IDBS Polar and IDBS E-Workbook Cloud is the most significant evolution of this capability to date. This upgrade has been purpose‑built to help enterprise teams manage work at scale with speed, clarity and confidence. Designed in close collaboration with our largest customers, this release transforms how requests are fulfilled, tracked and optimized—unlocking new levels of efficiency across your organization.

As Request scales across teams and locations, managing high volumes of work—including scheduling, prioritization and capacity utilization—becomes increasingly complex.

Fulfilment teams need flexibility. Requesters need visibility. Leaders need confidence in how work is distributed and delivered.

This release directly addresses those challenges by introducing smarter work redistribution, a modernized user experience and clearer operational insight—laying a robust foundation for Request to scale with your business.

Request now gives fulfilment teams powerful new tools to shape work into the most efficient size—without breaking traceability or creating extra admin.

Split oversized jobs

• Break large jobs into smaller, manageable units
• Assign work across multiple team members
• Maintain full linkage to the original request and parameters

Group smaller jobs

• Combine low-volume jobs into a single package of work
• Analyze more efficiently and reduce wasted effort
• Manage grouped work just like any other job—scheduled, tracked and completed in one place

To support these new capabilities, the Request user interface has been comprehensively overhauled—making everyday work simpler, faster and more intuitive.

What’s new:

• A refreshed Request and Job Search experience for quicker access to what matters
• A fully redesigned My Teams view, presenting consistent data across jobs and items
• Powerful new filtering, sorting and search options to help users instantly focus on priorities
• A cleaner, more intuitive scheduler for planning work with confidence.

The result? Less time navigating screens—and more time delivering results.

Email notifications have been enhanced to provide clearer, more complete information about assigned and scheduled jobs. Fulfilment teams or requestees can stay informed at a glance, without the need to jump into the system just to check details.

This release aligns closely with recent improvements to the Request integration with the Advance capabilities, improving the end-to-end workflow from request creation through fulfilment. Together, these updates strengthen Request’s role as a core component of the IDBS platform—supporting scalable, connected science.

• Efficient test fulfilment
• Improved visibility and accountability
• Smoother collaborative working
• Strengthened adoption and scalability

This update is a feature toggled in Request. Learn more in the release notes: 31 Mar 2026 – Request release

This is more than an update—it’s a turning point.

With smarter work management and a modernized user experience, Request is now better equipped than ever to support enterprise science at scale.

Discover what this release can unlock for your teams. Contact us to learn more and schedule a demo today.

IDBS Polar now supports governed stability study execution, helping teams keep studies on track as programs scale and evolve. With protocol‑driven schedules, forward visibility into upcoming timepoints and continuous execution traceability, teams can prevent missed pull windows, reduce rework and maintain inspection readiness over time.

Learn more about how Polar supports right‑first‑time stability studies.

This prestigious recognition highlights IDBS’ outstanding contributions to enabling digital transformation and advancing biopharma excellence in the Asia-Pacific region.

As part of the ABEA’s Biologics Digitalisation award categories, which recognize technologies transforming biologics development, the honor reflects the increasing focus on digital tools that enhance process efficiency, data quality and scientific advancement.

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