Webcast | Customers Talk, We Listen! An Introduction to the IDBS Ideas Portal

IDBS has always listened to its customers and used the feedback gathered to guide the development of product capabilities. In fact, it is one of Danaher’s core values. Being part of Danaher’s Life Sciences arm has reaffirmed the value and we are constantly looking to improve based on customers’ feedback. In an effort to create transparency and improve the process in which we determine enhancements to our products, IDBS has created an Ideas Portal within our Customer Community where customers can post their ideas, review, upvote and comment on other customers’ ideas.

In this presentation, we will introduce the IDBS Ideas Portal, show you how to use it and describe the steps that will lead to ideas being included in IDBS products.

Speakers

Stuart Ward, Director of Platform and Solutions

Helen Muir, Customer Success Digital Manager