ActivityBase Consultant - Alameda, CA, USA
No Agencies Please
IDBS' domain expertise in biology and chemistry data management delivers value to the life science industry worldwide. We work with many of the major pharmaceutical and biotech companies to enable discovery organizations to capture, analyze, store, and share research data. By integrating biological and chemical data into a scalable and extensible environment, our software protects the principle assets of discovery organizations.
We are currently recruiting for positions to help design and deliver enterprise solutions for our regional ActivityBase customers. The ActivityBase suite remains a leader in high volume screening to low throughput data management providing a secure, consistent and accessible environment for companies managing research data.
The ActivityBase Consultant will be responsible for assisting ActivityBase customers with general consulting, template building, end-user training, and application testing. Successful candidates will have a background in life science, a strong interest in computer-related technologies for the pharmaceutical sector, and enjoy working with customers to maximize the value of our products.
Responsibilities:
- General consultancy and template building for our broad customer base.
- Provide on-site installation and configuration support.
- Conduct requirements analysis for customer templates.
- Deliver standard IDBS product-training courses.
- Offer sales support through application assistance and template building.
- Obtain customer feedback as a means to drive new product development.
- Identify new sales opportunities in the existing customer base.
- Participate in project management for smaller consultancy assignments.
- Perform application testing and provide help desk support.
- Reports to Regional Manager of Professional Services.
Qualifications:
- Experience working in pharmaceutical or biotech companies, as well as demonstrated laboratory work experience.
- Demonstrate experience working within or supporting high throughput screening and knowledge in plate-based screening.
- Background using ActivityBase and/or other biological or chemical data management solutions, or LIMS systems.
- Experience working with statistical analysis methods and their applications.
- Strong technical writing skills and the ability to document requirements and workflow analysis.
- Ability to formulate targeted questions in working with customers.
- Must be able to respond to customer questions and feedback in a professional, timely and confident manner.
- Excellent verbal communication skills both with colleagues and customers.
- Possess a strong work-ethic and professional demeanor.
- Excellent presentation, communication, and interpersonal skills.
- Flexible and adaptable to changing customer needs and work environments.
- Exhibit a confidence and enthusiasm for working with new customers and new challenges.
- Possess strong common-sense for understanding and responding to customer needs.
- Work well independently and in team environments.
- Self-motivated and focused on high-quality performance.
- Programming skills, including .NET, PL/SQL, and/or JAVA
- General IT skills and database experience.
- Experience using Oracle database systems.
- Expert level experience using Microsoft Excel.
- Ideal candidates enjoy working with computers and database solutions and are looking for professional growth opportunities.
- Regional travel varies over periods of time, but on average amounts to approximately 25-50%.
TO APPLY FOR THIS POSITION please email your resume & cover letter to
Mike Hampton
Director of US Professional Services
IDBS
email: mhampton@idbs.com
